We have a simple purpose – to provide a true taste of home. As part of this commitment, we have a 100% satisfaction guarantee as follows:
Our 100% Satisfaction Guarantee
We genuinely care about your opinion and want you to be totally satisfied with your order:
- We guarantee that your products will arrive at your door chilled - ie. noticeably cold to the touch
- If you receive any meat products that are not chilled, or have thawed in their entirety, please let us know within 24 hours of receipt of delivery, and we will provide a refund
Similarly, if any products were found to be damaged upon arrival, the wrong item was shipped, or some other issue occurred with your shipment, please contact us and we will work with you to correct it.
Due to the nature of our products, we do not accept returns.