• We offer free shipping and thermal packing on all orders over $120+.
• For smaller orders we offer discounted shipping ($9.99 flat-rate nationwide) and discounted thermal packing ($14).
• In order to discount shipping for smaller orders we require a minimum order of $55.

• Orders are dispatched each week on Monday and Tuesday, for arrival later the same week. We DO NOT ship any packages to transit over the weekend.
• At our discretion we may also dispatch a limited number of orders on Wednesday, typically only to households in IL, WI, IN, KY, MO and IA. 
• Orders placed Tuesday afternoon through Friday typically ship on Monday.
• Orders placed Saturday through Monday typically ship on Tuesday.
  

If we are aware of impending weather conditions such as heavy snow, hurricanes, storms, road closures etc, and/or public holidays that have the potential to impede/delay shipment or delivery of your order, we may choose, at our discretion, to hold your order and ship at the next available opportunity.

At Jolly Posh we are experts in shipping perishable meats across the USA. We have to be - it’s a big part of our business, and we take pride in our expert packing and safe shipping of perishable meats.


• When you order with Jolly Posh, we dispatch your order in an insulated, biodegradable eco-cooler using dry ice and ice packs. We ship all year round through both the hotter and colder seasons. We pack in accordance with requisite transit times and prevalent temperatures. Our packaging is capable of withstanding several days in transit
  
  

• Your shipment should arrive with the items frozen or close to it, with the exception of any bread products which thaw more rapidly and are not guaranteed for frozen delivery. All items should be suitable for returning to the freezer upon arrival.

• We ship to any location in the 48 adjoining U.S. States.
• Hawaii customers - we do ship to HI. 



Please note that shipping is charged at cost, and we do not offer free shipping on orders being dispatched to HI. In addition, please do not purchase shipping insurance during checkout, as all orders to HI are shipped at the customers risk.

• We do NOT ship to Alaska, to APO/FPO addresses, or internationally.

**We do not ship to PO Box addresses and accept no liability if you place an order to be shipped to a PO Box**

When you receive your package:


• Your signature is not required at the time of delivery and your package will be delivered without a signatureOur
• products are highly perishable, and we strongly recommend you are on hand to receive your goods.
• Do not touch any dry ice that may remain in your package with your bare hands or skin.
• When your shipment arrives, check that your products are chilled (ie. noticeably cold to the touch)
• All products should be placed immediately in your freezer (as should the gel packs, if you want to reuse them).

The purpose of the shipping insurance is to provide protection for our customers against damage or delay to your order in the safe shipment of perishable meats. 

• Shipping insurance is offered at check out for a small percentage of the order value, so if your order is subject to transit delays or arrives in sub-optimal condition we will reship your order at $0 cost to you. 

• We are not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier miss-scans, or similar.

We offer shipping insurance so that when shipments go awry (which a small % do every week) we can respond immediately with a complementary replacement box for impacted customers.

• If you have an issue with your delivery and have not selected shipping insurance coverage, it can be time consuming for either you or us to file a claim with the shipping carrier.

• By not taking insurance coverage on your order you will be liable in the event that your perishable meats arrive damaged, delayed or in sub-optimal condition.

The shipping insurance is optional. If you do not want to pay for insurance please deselect it at checkout. If you have already ordered and your order hasn’t shipped, let us know if would like the shipping insurance charges refunded.

We are not responsible for any information provided to us by our customers, particularly inaccurate or incomplete shipping information. We strive to mitigate any inaccurate information by using bespoke shipping address software, and you may be requested to validate, review or confirm your shipping address once your order has been placed. 

Once an order has been placed, an order confirmation is issued to each customer containing the order information, shipping address and billing address.

Customers are responsible for ensuring that all order information is accurate and complete. Customers are also responsible for making sure that all packages are received in a timely manner, with all products immediately refrigerated or frozen upon arrival.

We have a 100% satisfaction guarantee:

• We genuinely care about your opinion and want you to be totally satisfied with your order.
• We guarantee that your products will arrive at your door chilled - ie. noticeably cold to the touch.
• If you receive any meat products that are not chilled, or have thawed in their entirety, please let us know within 24 hours of receipt of delivery, along with supporting photos, and we will provide a refund and/or reship your order.

Similarly, if any products were found to be damaged upon arrival, the wrong item was shipped, or some other issue occurred with your shipment, please contact us and we will work with you to correct it.

To request a change or to cancel your order:

• Find your order number, and send us an email using our “Contact Us” page, citing your order number
• We will do all that we can to assist you, including making any necessary modifications, refunding your money, or holding your order until you’re ready
• We cannot cancel or make changes to an order once we have begun fulfillment for your order, or if it has already shipped

Please note: We cannot cancel or modify an order once it has been shipped.